Frequently Asked Questions
Everything you need to know about bringing Heir into your home.
What materials are used in Heir furniture and decor?
We prioritize longevity and sustainability by using solid hardwoods, organic textiles, and hand-forged metals. Each piece is crafted to become a modern heirloom that lasts for generations.
How long does shipping take for large furniture items?
Standard furniture delivery typically takes 2-4 weeks. This includes professional white-glove delivery to ensure your pieces are handled with care and placed exactly where you want them.
Do you offer a warranty on your products?
Yes, all Heir furniture pieces come with a 5-year limited warranty covering structural defects and craftsmanship to ensure your investment is protected.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original condition. Please note that custom-made or 'made-to-order' pieces are final sale.
How should I care for my Heir wood surfaces?
We recommend using a soft, dry microfiber cloth for daily dusting. For spills, use a slightly damp cloth and dry immediately. Avoid harsh chemicals or abrasive cleaners to preserve the natural finish.
Do you offer international shipping?
Currently, we ship to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.